Frequently Asked Questions

Electronics Recycling FAQs

With only around 10% of e-waste recycled every year, plenty of questions revolve around its importance and the process. We’ve compiled a list of these important questions to help you understand more about electronics recycling. Click on any of the links below to learn more. 

If you prefer to speak to one of our experts, give us a call at (844) 648-4908, send us an email to, or fill out the form. You can also visit our resource center for more in-depth information.

Where are you located?

Our headquarters are in Lakewood, CO, but we service customers across North America.

How do I schedule electronics recycling services through ShredTronics?

You can give us a call at (844) 648-4908 or fill out our form. Within minutes, we will connect you with partners in your area who will give you free quotes on your project. Choose the solution that best meets your needs and budget and get started right away.  

How much do your electronics recycling services cost?

The price of your electronics recycling service will depend on the type of device(s) you have, how many, which solution you choose, and more. Once you contact us with the details of your project, our partners can provide you with more accurate price quotes for your specific project.

What is a certificate of destruction, and when do I receive it?

You will receive a certificate of destruction when you use a pickup or mail-back service when the recycling process is complete. It gives details such as the serial number, chain of custody, reference to terms, conditions, and policies of the client, witnesses to the destruction and recycling, and more. 

What electronics do you accept?

We currently accept computers, laptops, hard drives, tablets, and cell phones.

Can I witness the destruction process?

Most of the time, the on-site destruction trucks do not have room for larger electronics. Therefore, if you have a larger project, you will most likely not be able to witness the process. You can ask your service provider what they can handle when you connect with them. However, even if you don’t have the option to witness the process, you will still receive proof of destruction and recycling with a certificate of destruction.

Why shouldn’t I sell, trade, or donate my devices?

Electronics contain valuable information such as personal data, banking information, confidential business data, and more that can cause serious damage if your devices end up in the wrong hands. Electronics recycling services ensure that all of your data is unrecoverable.

How does a mail-back electronics recycling service work?

Ship N Shred is a convenient mail-back solution for electronics recycling. Simply box your electronics up, schedule a pickup through FedEx, and they will be sent to one of our service provider’s secure recycling centers. You can track the chain of custody through the entire process and you will receive a certificate of destruction when the recycling is complete. Learn more about our mail-back service here.

How does a drop-off location work?

With a drop-off service, you can find the location nearest you and take your electronics to it at your convenience. However, you will not receive a certificate of destruction with this service.

How does a pickup service work?

Pickup services are the best, most cost-effective option for larger projects. The service provider of your choice will come to your location to pick your electronics up in a secure truck and take them to their secure recycling center. You will receive a certificate of destruction when the process is complete.

How does electronics recycling help the environment?

Electronics contain toxic chemicals such as mercury, lead, and cadmium that contribute to pollution and are dangerous to our health when dumped in landfills. Shredtronics’ recycling services ensure that these chemicals don’t end up in our air, soil, and water.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) helps regulate and protect protected health information (PHI). Covered entities must implement reasonable safeguards, limit incidental uses, and avoid prohibited uses and disclosures of PHI. This includes the proper disposal of this information. Learn more about HIPAA

What is GLBA?

The Gramm-Leach-Bliley Act (GLBA) defines how financial institutions should handle and dispose of documents, including digital files, to protect their clients. Learn more about GLBA.

What is FERPA and PPRA?

The Family Educational Rights and Privacy Act (FERPA) and the Protection of Pupil Rights Amendment (PPRA) require the protection of all educational records and personal data.

What is FACTA?

The Fair and Accurate Credit Transaction Act (FACTA) requires anyone who uses information from any type of consumer report for a business purpose must dispose of the information securely and properly. It requires disposal to be sufficient enough so that the data can’t be reconstructed in any way. Learn more about FACTA.

What is RCRA?

The EPA’s Resource Conservation and Recovery Act (RCRA) regulates and requires safe destruction and management of hazardous waste.

What is the EPA?

The Environmental Protection Agency (EPA) is a governmental agency in the United States tasked with safeguarding human health and the environment through the development and enforcement of environmental regulations. Learn more about the EPA and how it regulates e-waste.

What is the Sarbanes-Oxley Act?

The Sarbanes-Oxley Act (SOX) is a piece of legislation designed to enhance corporate governance, financial transparency, and accountability in the wake of accounting scandals. SOX establishes stringent standards for public companies, their boards, and accounting firms. Learn more about SOX.

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